Privacy Policy

Last updated: October 1, 2026

This Privacy Policy describes how Odeon Collection (“we,” “us” or “our”) collects, uses and discloses personal information when you visit www.odeoncollection.com, purchase from us or communicate with us.

Our online store is hosted on Shopify, which provides the ecommerce platform used to offer our products and services.

Information we collect

The information we collect depends on how you interact with us. It may include:

• Contact information: your name, email address, telephone number and billing or shipping address.
• Order information: products purchased, payment confirmation, transaction details and information relating to shipping, returns or exchanges.
• Account information: information used to create, access and maintain a customer account, where available.
• Communications: inquiries, viewing requests, customer-service correspondence and other information you choose to provide.
• Device and usage information: IP address, browser and device information, interactions with our website and information collected through cookies or similar technologies.
• Marketing information: communication preferences and interactions with marketing messages or advertisements.

Information may come directly from you, automatically through your use of our website, or from service providers such as Shopify, payment processors and marketing or analytics partners.

Payment information is processed through our payment providers. Please do not send payment-card details or other sensitive information by email or WhatsApp.

How we use personal information

We use personal information to:

• Process payments and fulfill orders.
• Arrange delivery, returns and refunds.
• Respond to inquiries and arrange viewing appointments.
• Maintain customer accounts, where available.
• Send order updates and other service communications.
• Send promotional communications and provide advertising, subject to applicable consent and opt-out requirements.
• Understand website usage and improve our services.
• Detect fraud and protect our website, customers and business.
• Meet legal obligations, maintain records and resolve disputes.

Where applicable data-protection law requires a legal basis, processing may be necessary to fulfill a contract, comply with legal obligations or pursue legitimate interests such as customer service, fraud prevention and service improvement. Where consent is required, we rely on consent, which you may withdraw.

Cookies and similar technologies

Our website uses cookies and similar technologies to support store functionality, remember preferences, understand website activity and support marketing or advertising.

Some technologies are necessary for features such as the shopping cart and checkout. Others support analytics, personalization or advertising.

Where available, use the website’s cookie-preference controls to manage optional technologies. You can also manage cookies through your browser. Blocking certain cookies may affect website functionality.

For information about Shopify’s use of cookies, visit:

https://www.shopify.com/legal/cookies

How we disclose personal information

Depending on your interaction with us, we may disclose relevant personal information to:

• Shopify and ecommerce service providers, to operate the store and support its features.
• Payment processors, to process transactions and help prevent fraud.
• Shipping carriers and secure-delivery providers, to arrange and complete delivery.
• Customer-service and communications providers, to manage inquiries and customer communications.
• Analytics and marketing partners, to measure website activity and support advertising, subject to applicable requirements.
• Professional advisers or authorities, where needed to meet legal obligations, respond to lawful requests or establish, exercise or defend legal claims.
• Parties involved in a business transaction, such as a merger or sale, subject to applicable safeguards.

We may also disclose information at your direction or with your consent.

Certain advertising-related disclosures may constitute “sale” or “sharing” under applicable privacy laws, even when no money is exchanged. Where applicable, you may exercise opt-out rights as described below.

We do not use or disclose sensitive personal information to infer characteristics about you.

Shopify and third-party services

Shopify processes personal information to provide the services that support our store. Its processing is also described in its privacy information:

https://www.shopify.com/legal/privacy

If you follow an external link or contact us through a third-party platform such as WhatsApp, that provider’s privacy policy also applies to its handling of your information.

Our store uses Shopify Network Intelligence. Shopify processes personal information about your visits and purchases together with information from your interactions with other merchants and Shopify to provide enhanced services, including advertising and personalization.

To provide these services, personal information is shared with Shopify and relevant service providers, which may be located outside your country of residence.

For details, visit Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Where applicable, you can opt out through our website’s data-sharing opt-out page and manage consent through available cookie-preference controls. You can also exercise relevant privacy choices directly with Shopify through its privacy portal:
https://privacy.shopify.com

 

Public content

If you submit a review or other content for public display, that content may be visible to others. Avoid including personal or confidential information you do not wish to make public.

Children’s information

Our services are not directed to children, and we do not knowingly collect children’s personal information.

If you believe a child has provided personal information to us, contact bonjour@odeoncollection.com so we can investigate and take appropriate action.

We do not have actual knowledge that we sell or share personal information of individuals under 16.

Security and retention

No method of transmission or storage is completely secure. Please avoid sending sensitive information through ordinary email or public communications.

We retain personal information according to the purposes for which it was collected, including fulfilling orders, maintaining customer relationships, meeting legal and accounting obligations, preventing fraud and resolving disputes.

Retention periods vary according to the information involved and applicable requirements.

Your privacy rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information and learn how it is used or disclosed.
• Correct inaccurate information.
• Request deletion.
• Receive or transfer a copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of the sale or sharing of personal information or its use for targeted advertising.
• Limit certain uses of sensitive personal information.
• Appeal a decision concerning a privacy request.
• Lodge a complaint with a relevant privacy authority.

To make a request, email bonjour@odeoncollection.com. You may also use applicable privacy controls made available on our website.

Where applicable law requires recognition of an opt-out preference signal, including Global Privacy Control, we will treat that signal in accordance with those requirements.

We may need information to verify your identity for certain requests. Verification requirements depend on the type of request and applicable law. Authorized agents may submit requests where permitted.

We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights.

Where applicable, you can opt out of the sale or sharing of your personal information and its use for targeted advertising through our Your Privacy Choices page: https://www.odeoncollection.com/pages/data-sharing-opt-out

Marketing preferences

You can unsubscribe from promotional emails using the unsubscribe link in the message.

Unsubscribing from marketing does not stop necessary communications about orders, returns or customer-service matters.

International transfers

Our service providers may process personal information in countries outside your country of residence, including the United States.

Where applicable law requires safeguards for international transfers, we rely on appropriate recognized mechanisms, such as adequacy decisions or contractual safeguards.

Contact us for information about safeguards applicable to your personal information.

Complaints

If you have concerns about our handling of personal information, contact bonjour@odeoncollection.com.

Depending on your location, you may also complain to your local data-protection authority or exercise an applicable right of appeal.

Changes to this policy

We may update this policy to reflect changes in our practices, services or legal requirements. We will update the date above and provide additional notice where required by law.

Contact

For privacy questions or requests, contact:

Odeon Collection
Email: bonjour@odeoncollection.com
Telephone: +1 646 859 2900