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Privacy policy

Last updated: January 8 2026

This Privacy Policy describes how Odeon Collection (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.odeoncollection.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).


For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

 

 

Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

 

 

 

How We Collect and Use Your Personal Information

 


To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

 

 

What Personal Information We Collect

 


The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.


 

Information We Collect Directly from You

 


Information that you directly submit to us through our Services may include:

 

  • Contact details, including your name, address, phone number, and email

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information, including your username, password, security questions, and other information used for account security purposes

  • Customer support information, including information you choose to include in communications with us

 


Some features of the Services may require you to directly provide certain information. You may elect not to provide this information, but doing so may limit your ability to use certain features.

 

 

 

Information We Collect About Your Usage

 


We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device information, browser type, network connection, IP address, and other information regarding how you access and use the Services.


We collect Usage Data using cookies, pixels, and similar technologies (“Cookies”).

 

 

 

Information We Obtain from Third Parties

 


We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

 

  • Shopify, which supports our Site and Services

  • Payment processors that collect payment and billing information to process transactions

  • Marketing and analytics partners that help us understand usage and deliver advertising

 


Any information we obtain from third parties is treated in accordance with this Privacy Policy.

 

 

 

How We Use Your Personal Information

 


 

Providing Products and Services

 


We use your personal information to provide the Services, including to process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or exchanges, and provide customer support.


 

Marketing and Advertising

 


We may use your information to send marketing and promotional communications and to display advertisements tailored to your interests.


 

Security and Fraud Prevention

 


We use personal information to detect, prevent, or investigate fraudulent or malicious activity.


 

Communicating With You and Improving Services

 


We use personal information to respond to inquiries, provide support, and improve our Services.

 

 

 

Use of Images and Visual Content

 


Some images, visual representations, or creative content displayed on the Site may be digitally enhanced, staged, or generated using artificial intelligence (AI) or similar technologies.


Such images are used for editorial, illustrative, or marketing purposes only and are not intended to misrepresent the nature, condition, origin, or authenticity of any product offered for sale. Actual products may vary slightly in appearance due to lighting, scale, wear, or other factors inherent to vintage and fine jewelry.

 

 

 

Cookies

 


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How We Disclose Personal Information

 


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We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

 

 

 

User Generated Content

 


The Services may allow you to post reviews or other content publicly. Any content you choose to submit to public areas of the Services will be accessible to others. We are not responsible for the privacy or security of information you choose to make public.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 646 859 2900 or email us at bonjour@odeoncollection.com