Policies

Returns

You may request a return within 14 days of receiving your piece.

To be accepted, the piece must come back exactly as you received it: unworn, in its original packaging, together with your receipt or proof of purchase.

To start a return, write to us at bonjour@odeoncollection.com. Returns are sent to our main office.

Once your return is accepted, we will send you a return shipping label and instructions for sending the piece back. We cannot accept pieces returned without a request agreed with us first.

For any question about a return, write to us at bonjour@odeoncollection.com.

Damage or an incorrect piece

Please inspect your piece as soon as it arrives. If anything is damaged, defective or not the piece you ordered, contact us right away so we can look into it and set it right.

Pieces that cannot be returned

Commissioned pieces, special orders and personalized pieces cannot be returned, nor can pieces that have been sized or altered at your request. If you have a question about a particular piece, please ask us before you buy.

Pieces bought at a reduced price and gift cards cannot be returned.

Exchanges

The quickest way to exchange a piece is to return it and, once the return is accepted, purchase the new piece separately.

European Union: 14-day cooling-off period

Notwithstanding the above, if your piece is shipped to the European Union, you may cancel or return your order within 14 days, for any reason and without giving one. As above, the piece must come back exactly as you received it, unworn and in its original packaging, together with your receipt or proof of purchase.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post the refund.

If more than 15 business days have passed since we approved your return, please write to us at bonjour@odeoncollection.com.